Shipping and delivery policy
This shipping and delivery policy sets out how long your order takes, what delivery costs, how to track your parcel, and what happens if something goes wrong on the way.
How we deliver
Every order is delivered by courier to a physical address in South Africa. We do not deliver to Post Office boxes. Someone must be available at the address to sign for the parcel, because watches are insured, high-value items.
This policy sits alongside our Terms and Conditions and our Returns, Refunds and Cancellations Policy.
Order processing time
We process orders on business days, Monday to Friday, excluding South African public holidays. Orders placed after 12:00 are processed the next business day.
Every watch is unboxed, inspected and function tested before it is packed. This is why we quote a processing window and not a same-day dispatch.
Delivery timeframes
We stock some models in South Africa and source others from our supplier once you order. The product page tells you which applies before you buy. If you order both types together, we ship them separately at no extra cost so the in-stock item is not held back.
| Stock type | Processing | Delivery after dispatch | Total time |
|---|---|---|---|
| In stock in South Africa | 1 to 2 business days | 3 business days | 4 to 5 business days |
| Sourced on order from our supplier | 1 to 2 business days | 3 weeks | 3 to 4 weeks |
Outlying and rural areas can add 1 to 2 business days to the local delivery leg. The courier will tell us if your address falls outside a main centre and we will let you know.
These are working estimates, not guarantees. Customs clearance, courier backlogs, load shedding and severe weather can delay a parcel. If your order is going to be late, we contact you with a revised date rather than leaving you to wonder.
Delivery costs
| Order value | Delivery charge |
|---|---|
| R750 and above | Free |
| Under R750 | R80 |
The exact delivery charge is calculated and displayed at checkout before you pay. There are no further charges after checkout.
Import duties and taxes on items sourced from our supplier are paid by us and are already included in the price you see. You will never be asked to pay a customs charge on delivery.
Order confirmation and tracking
You receive three emails on every order:
- Order confirmation. Sent within minutes of payment clearing. It contains your order number and a full breakdown of what you paid.
- Dispatch notice. Sent when the parcel leaves us. It contains the courier name, Aramex, and your waybill or tracking number.
- Delivery confirmation. Sent once the courier records the parcel as delivered and signed for.
You can track your parcel at any time using the waybill number on the courier’s website. If an email has not arrived, check your spam folder first, then email us at theprestigewatchcompany@gmail.com with your order number.
Delivery address changes
Tell us as soon as possible if you need to change the delivery address. We can change it free of charge before the parcel is handed to the courier. Once the parcel is in transit, a redirect is charged at the courier’s rate. We will confirm the amount with you before we action it.
Failed delivery attempts
The courier attempts delivery twice. If nobody is available on either attempt, the parcel is returned to us. We contact you to arrange a second dispatch. The second dispatch is charged at the standard delivery rate, because the first delivery has already been paid to the courier.
If we cannot reach you within 14 days of the parcel coming back to us, we cancel the order and refund the purchase price less the delivery cost already incurred.
Damaged or missing parcels
Check the outer packaging before you sign. If the box is crushed, torn or has been opened, note it on the courier’s delivery sheet and take a photograph before you accept the parcel.
Report any damage or shortage to us within 48 hours of delivery at theprestigewatchcompany@gmail.com. Send your order number and photographs of the packaging and the watch. Every parcel is insured in transit. We replace a damaged or lost watch at our cost, or refund you in full if the model is no longer available.
Areas we deliver to
We deliver anywhere in South Africa, including all nine provinces and outlying towns. We do not currently ship outside South Africa. If you are buying from abroad for delivery to a South African address, that is fine, as long as the delivery address and the billing details can be verified.
Questions about your delivery
Email theprestigewatchcompany@gmail.com or call 071 034 6014 with your order number. We answer within one business day.
Last updated: 23 August 2026