Terms and conditions

About these terms

These terms and conditions govern every purchase made through prestigewatchcompany.co.za. By placing an order you agree to them. Please read them before you buy. If anything is unclear, contact us and we will explain it in plain language.

These terms apply together with our Shipping and Delivery Policy, our Returns, Refunds and Cancellations Policy and our Privacy Policy. All four documents form one agreement between you and us.

Who we are

We answer email and phone queries within one business day.

What we sell

We sell genuine Pagani Design wristwatches and related accessories to customers in South Africa. Every watch is sourced from an authorised supplier and inspected before it is sent to you.

Product images are shown as accurately as our photography and your screen allow. Small differences in colour, lume tone and strap texture are normal and are not a defect. Specifications listed on a product page come from the manufacturer and may change without notice.

Pagani Design is an independent watch brand. We are not affiliated with, endorsed by, or licensed by any Swiss watch manufacturer. Our watches are inspired by classic design language. They are not replicas and are never sold as another brand.

Pricing and currency

• All prices are shown in South African Rand (ZAR). ZAR is the only transaction currency accepted on this website.
• Prices include VAT at 15% where applicable.
• Delivery charges are shown separately at checkout before you pay.
• We may change prices at any time. The price that applies to your order is the price displayed when you complete checkout.
• If a price is loaded incorrectly because of an obvious error, we will contact you before processing the order. You may confirm at the corrected price or cancel for a full refund.

Placing an order

Adding an item to your cart is not a purchase. A sale is concluded only when we accept your order. Acceptance happens when we send you an order confirmation email.

We may decline an order if the item is out of stock, if the payment is flagged for review, if the delivery address falls outside our service area, or if we suspect fraud. If we decline your order, we refund you in full.

Payment options

Payment may be made by Visa, Mastercard, Diners Club or American Express card, by instant EFT, or by bank transfer where offered at checkout. All card payments are processed in South African Rand.

We only ship an order once payment has cleared in full.

Payment security

Card transactions are acquired for Prestigewatches (Pty) Ltd through Payfast by Network, an approved South African payment service provider. Payfast uses the strictest form of encryption available and no card details are stored on this website.

Your card details are entered directly on Payfast’s secure payment page. We never see, handle or store your full card number, expiry date or CVV.

Stock availability

We carry some models in stock in South Africa and source others from our supplier once you order. Each product page shows which applies. If an item you have paid for turns out to be unavailable, we will contact you within two business days and offer you a replacement model, a credit, or a refund. Where you choose a refund, Prestigewatches (Pty) Ltd will refund you in full within 30 days.

Delivery

We deliver to physical addresses in South Africa by courier. Delivery timeframes, costs, tracking and failed delivery rules are set out in full in our Shipping and Delivery Policy. Risk in the goods passes to you on delivery to the address you gave us.

Cancellation

You may cancel an order before it is dispatched at no charge. Once an order has been handed to the courier, the cancellation is treated as a return. Full details, including the administration fee that applies to orders already in transit, are set out in our Returns, Refunds and Cancellations Policy.

Returns and refunds

You may return an unworn watch in its original condition and packaging within 14 days of delivery for a refund or exchange. Faulty, damaged or incorrect items are collected and replaced at our cost. The full process, timeframes and conditions are set out in our Returns, Refunds and Cancellations Policy.

Your rights under South African law

Nothing in these terms limits the rights you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002. Two rights matter most when you buy online:

• Cooling-off period. Section 44 of the ECT Act allows you to cancel an online purchase within seven days of receiving the goods, without giving a reason and without penalty. You return the goods at your own cost and we refund the purchase price within 30 days. Our 14-day return window is more generous than this and runs alongside it.
• Defective goods. Section 56 of the Consumer Protection Act allows you to return goods that are defective, unsafe or not fit for their ordinary purpose within six months of delivery. You choose the outcome: a repair, a replacement, or a refund.

Warranty

Every watch carries a 12-month warranty against manufacturing defects in the movement, calculated from the delivery date. The warranty covers faults in materials and workmanship.

The warranty does not cover normal wear on straps, cases and glass, water damage where the watch has been used beyond its stated water resistance rating, damage from drops or impact, batteries in quartz models, or any watch that has been opened or serviced by anyone other than a technician we approve.

To claim, email us with your order number, a description of the fault and a short video or photo showing the problem. Warranty claim handling is covered in our Returns, Refunds and Cancellations Policy.

Your account

You are responsible for keeping your account password secure and for all activity that happens under your login. Tell us straight away if you think someone else has access to your account. You must give accurate delivery and contact details. We are not responsible for a failed delivery caused by an address you entered incorrectly.

Our responsibility

Prestigewatches (Pty) Ltd takes responsibility for the transactions processed through this website, for customer service, for delivery of the goods you order, and for resolving disputes that arise from your order.

We are not liable for indirect or consequential loss, such as lost income or lost opportunity, arising from the use of a watch or a delay in delivery. Our liability for any single order is limited to the amount you paid for that order, except where the law says otherwise.

Intellectual property

The text, photographs, logos and page design on this website belong to Prestigewatches (Pty) Ltd or our licensors. You may not copy, republish or use them commercially without our written permission. Brand names and model references remain the property of their owners.

Privacy and your personal information

Prestigewatches (Pty) Ltd takes all reasonable steps to protect the personal information of users, as required by the Protection of Personal Information Act 4 of 2013. We collect only the information we need to process your order and support you afterwards. We do not sell your personal information. Read our Privacy Policy for the full detail on what we collect, why we collect it and how long we keep it.

Changes to these terms

We may update these terms as our business or the law changes. The version published on this page at the time you place an order is the version that applies to that order. The date at the foot of this page shows when it was last updated.

Governing law and disputes

These terms are governed by the law of the Republic of South Africa. If you have a complaint, contact us first at theprestigewatchcompany@gmail.com. We aim to resolve every complaint within seven business days. If we cannot reach agreement, you may refer the matter to the National Consumer Commission or the Consumer Goods and Services Ombud. Any legal proceedings will be heard in a South African court with jurisdiction.

Contact us

Prestigewatches (Pty) Ltd trading as Prestige Watch Company
1154 Jonathan Street, Knysna, Western Cape, 6571, South Africa
Email: theprestigewatchcompany@gmail.com
Telephone: 071 034 6014

Last updated: 23 August 2026